Account Deletion Policy

In-App Guide

How to Request Account Deletion

DapsyPay allows users to request account deletion directly from within the mobile application. Follow the steps below to initiate your request.

Step 1

Open Profile & Tap Delete Account

Open the Profile section in the DapsyPay app from the bottom navigation bar.

Scroll to the bottom of the Profile page and tap the Delete Account option.
DapsyPay profile screen showing the Delete Account option
Step 2

Select a Reason for Deletion

Please tell us why you are leaving:

  • No longer need the service
  • Switching to another provider
  • High fees or unfavorable exchange rates
  • Privacy or security concerns
  • Other

Select a reason and tap Continue to proceed.

Delete Account modal with reason selection options
Step 3

Confirm Your Password

Enter your account password to verify your identity and confirm the deletion request.

Once submitted, your account will be scheduled for deletion with a 30-day recovery period.

Enter your current password and tap Delete Account to submit your request.

Confirm Password modal for account deletion

Overview

DapsyPay allows users to request account deletion directly from within the mobile application. This process is designed to provide users with full control over their account while ensuring compliance with financial regulations and legal obligations.

How to Request Account Deletion

Users can initiate account deletion by following these steps:

  1. Open the Profile section in the DapsyPay app.
  2. Tap the Delete Account option.
  3. Select a reason for account deletion.
  4. Enter the account password to verify identity and confirm the request.

Once the request is successfully submitted, the account will be scheduled for deletion.

30-Day Recovery Period

After a deletion request is submitted:

  • The account is immediately marked as scheduled for deletion.
  • The account enters a 30-day recovery period.
  • During this period, users may restore their account simply by logging back into the application.
  • Upon successful login, the deletion request is automatically canceled and the account is fully restored.

This recovery period is provided to protect users from accidental account deletion.

Permanent Deletion

If the user does not log in during the 30-day recovery period:

  • The account deletion request will be finalized automatically.
  • Personal account information will be permanently removed from DapsyPay systems.
  • The user will no longer be able to access the account.

Data Retention Requirements

As a regulated financial service provider, DapsyPay is legally required to retain certain records even after account deletion.

The following information may be retained for compliance, regulatory, fraud prevention, anti-money laundering (AML), know-your-customer (KYC), audit, tax, and legal obligations:

  • Identity verification (KYC) records
  • Transaction and transfer history
  • Compliance and regulatory records
  • Records required for dispute resolution, fraud investigations, or legal proceedings

Retained information is securely stored and access is restricted according to applicable laws and regulatory requirements.

Data Deleted After the Recovery Period

After the 30-day recovery period expires, DapsyPay will delete or anonymize personal account information where legally permitted, including:

  • Profile information
  • Contact information
  • Account preferences and settings
  • Device-related account data
  • Other personal information not required for regulatory compliance

Contact Us

If you have questions regarding account deletion or data retention practices, please contact DapsyPay Support through the support channels provided within the application.

What Our Customers Say ?

Issam
My business wouldn't be successful without the services provided by DapsyPay, they offer excellent rates and are always responsive, quick and efficient. Their service has played a huge role in helping my business grow while keeping operations smooth and easy.
Dzair Exchange
Pancrace
They changed everything. We were about to shut down due to bank closures. Now we operate like the big companies, compliant and unlimited cumulative daily transactions. My focus now is my customers.
Dzair Exchange
GET STARTED

Ready to Send or Settle a Payment?

Join thousands of users who trust DapsyPay for their cross-border transfers